From Bulgaria, Connecting Refugees to Remote AI Jobs around the World

Two years into the Syrian war, in 2013, Shyar Ali fled his native Aleppo, ending up in a refugee camp in Iraq where he worked as a labourer to make ends meet. Life was hard, the 22-year-old recalled.

His luck began to change, however, in early 2019, when Ali stumbled upon ‘Humans In The Loop’, HITL, a Bulgaria-based social enterprise that links refugees, asylum seekers and others displaced by conflict with work opportunities in the growing industry of artificial intelligence, or AI.

So far, Ali has worked on four data annotation projects via HITL, earning enough money to open a mobile phone repair shop in the camp with a partner. He hopes to open a laptop repair shop one day too.

“It’s tough living in the camp,” Ali said in comments sent to BIRN via HITL, “but my job keeps me going.”

Humble beginnings

Launched without a budget or experience in 2017, HITL now works with more than 300 people across Bulgaria, Turkey, Syria and Iraq, partnering with local NGOs to provide IT and English-language training to ready refugees for remote work with start-ups across Europe and the United States.

Twenty-six-year-old founder and CEO Iva Gumnishka said HITL has found work for ‘conflict-affected people’ across the field of AI and computer vision.

“Our workers have been involved in precision agriculture projects involving segmentation of crops from drone images, insurTech projects related to car damage detection and assessment, facial detection and spoofing detection for CCTV cameras, and many others,” Gumnishka told BIRN.

HITL recently created a specialised team for medical annotation, comprised of Syrian doctors currently in Turkey but who are not eligible to work in the country. Instead, HITL will involve them remotely in medical AI projects in radiology and ultrasound.

“Our supervisor for this team is a Syrian doctor who was at the forefront of medical response teams during the civil war in Syria,” said Gumnishka. “We also have doctors who have cured people with chemical weapon poisoning, and connecting them to work opportunities is something that we are really proud of because they really deserve it.”

“In all of these projects, we involve conflict-affected communities: refugees, internally displaced people and people living in conflict zones.”

‘This job has been my saviour’


Photo: Nacho Kamenov

Registered as a refugee in Sofia since August 2018, Gaza-born Raghda Al-Samman first found out about HITL from a friend who alerted her to one of its English-language training programmes in 2019.

After completing the programme, Al-Samman became involved in a video annotation project for HITL, before Gumnishka offered her the job of supervisor at HITL’s Sofia office.

“I was hesitant initially, but Iva gave me the confidence,” said Al-Samman, who moved to Bulgaria to be with her husband, who is originally from Syria. “When I come across anyone looking for work, I tell them about HITL. It has been great. We are working to make things better every day.”

“Especially in these times of COVID-19, this job has been my saviour. Not only has it continued, but having the option to choose between online and offline work has been an advantage.”

In September, HITL’s work was recognised by the prestigious Massachusetts Institute of Technology, MIT, as one of seven winners in the Good Jobs and Inclusive Entrepreneurship category of the MIT SOLVE initiative.

Gumnishka said she hoped the support the award brings with it would help HITL reach its target of “employing 3,000 conflict-affected people over the next five years.”

HITL will also receive funding from the Bulgarian Fund for Women, which will finance two editions of the enterprise’s English and digital literacy skills course for refugee women.

And Gumnishka is already looking further afield, with a pilot project in October with Venezuelan refugees in Colombia.

“It’s also a great topic to do a deep dive in, and we are in touch with large organisations working with refugees, which are very interested in contributing to the local response to displacement,” she said.

Ditching Dinars: Will the Balkans Take to Cryptocurrency?

Cash may still be king in the Balkans, but growth in online payments – particularly in the era of COVID-19 – is fuelling optimism among those in the region pressing the case for cryptocurrency.

In the countries of the former Yugoslavia, many remember the hyperinflation of the 1990s and trust in traditional financial institutions is still in short supply, giving cryptocurrency a potential edge.

“The ability of cryptocurrencies like bitcoin to be censorship resistant is seen as a great advantage,” said Arvin Kamberi, vice president of the Bitcoin Association of Serbia.

“While cash is still king in this area, we are also witnessing that the number of online payments is growing – especially pushed by the current COVID-19 developments.”

According to Kamberi, while cryptocurrency mining remains one of the main activities for users in the region, thanks mostly to the low cost electricity, growth of a cryptoasset industry and IT companies working in this field could provide a welcome fillip to economies across the region.

“Apart from cryptocurrency, the new cryptoasset industry will offer a variety of financial, legal or other services based on decentralised solutions,” Kamberi told BIRN.

“Serbia is preparing the set of regulations in order to address this issue, and this can be a big push forward to a financial industry 2.0, and can give the Balkans a chance to play a much bigger role in this development.”

Laying the foundation


Illustration. Photo: Unsplash/Austin Distel

Colibra, a Bulgarian startup, recently launched an option for travellers by which they can receive compensation for flight delays in Bitcoin.

In the Croatian town of Sveta Nedelja just west of the capital Zagreb, local authorities have introduced a service which enables shops and local institutions to accept payment in cryptocurrencies, while on the coast, Telos, one of the world’s most active blockchain platforms, together with the Croatia-based no-code DApp development platform Katalyo, will tokenise real estate assets worth approximately 30 million euros.

The tokenisation process, which basically turns real estate assets into digital assets, means that token holders will receive dividends in the form of fiat-based stable coins, generated from rental revenue.

“We are at the dawn of tokenisation revolutionising the real estate industry,” said Douglas Horn, Chief Architect of the Telos Blockchain.

“Telos has been building toolsets to make it easier for developers to create instantaneous, fee-less, transparent and governed tokenised economies as well as the adjacent tools like DeFi (Decentralised Finance), cross-chain transactions, decentralised data storage and oracles that increase their value even further,” he told BIRN.

Ivica Ljubicic, co-founder of Katalyo, said: “With Telos, we have the tools we need to support a sophisticated platform, which helps us welcome investors to the Croatian real estate market.”

Industry insiders say these and similar examples across the region mean that the potential for the development and implementation of cryptocurrencies and blockchain technology is here to stay. But they can face hurdles.

“A lot of projects aimed to tokenise real estate for years and have failed because of the same reason – they were unable to gather enough properties,” Vlaho Hrdalo, chair of the Croatian Blockchain and Cryptocurrency Association, told BIRN.

“If I were to bet on any one project succeeding, I would go for CrowdEstate by experienced startuper Srdjan Kupresanin, who just rolled-out a similar thing with cars in Austria to success.”

Need for crypto-friendly regulation


Illustration. Photo: Unsplash/Dmitry Demidko

Knowledge and experience are not enough, however. Regulations are required to ease the burden on companies working in the field, experts say.

“Several companies from this area are working on top notch cryptocurrency projects: like in DeFi, second layer protocol solutions for scaling of payment networks, blockchain based protocol for tokenisation of assets, but again it is hard to keep them here,” said Kamberi.

“We would need proactive, positive regulation in order to ease the burden of such start-ups and IT companies.”

One success story that others might try to emulate is Slovenia.

“Slovenia implemented crypto friendly regulations and this boosted the industry and the use of cryptocurrencies,” said Kamberi. “The country now has more than a thousand places in which you can spend cryptocurrencies – including major retailers like ‘Tuš’ or Burger King Slovenia.”

Serbia also seems ready and willing to adopt a set of crypto-regulations which would address cryptocurrency trading.

Belgrade-based Electronic Currency District, ECD, is a Bitcoin exchange that launched in 2012. Since then, their service has evolved and also opened branches across the region, the company told BIRN.

“We have added five new cryptocurrencies, we set up a network of Crypto ATMs in Serbia, developed application for bitcoin payments and opened branches in [North] Macedonia and Montenegro,” said co-founder and CEO Aleksandar Matanovic.

Currently the greatest potential in is remittances, Matanovic told BIRN.

“Remittances are probably the biggest chance for crypto to be used as money. The Balkans is a huge remittance market and sending money internationally is both faster and cheaper if you use crypto.”

“With a supportive regulatory framework, I really believe this industry could flourish, beneffiting not only those directly involved but also society as a whole.”

Some countries playing catch-up

Unlike Slovenia, Croatia, or Bulgaria, countries like North Macedonia are lagging behind, mostly due to the lack of any regulations whatsoever. And for those in the country looking to do business in cryptocurrency, it’s not straightforward.

“Trading mainly works through several crypto exchanges, most often Binance, and there are no obstacles here. Profit and exchange in denars usually goes through intermediaries, EU or Bulgarian residents,” said Petar Grujoski, a Skopje-based cryptocurrency enthusiast.

“Until recently, Macedonian citizens were not allowed to have accounts abroad, and we still do not have PayPal and Amazon for the same reason,” Grujoski told BIRN.

Cryptocurrency mining, on the other hand, can prove highly profitable in North Macedonia, not least because of cheap electricity supplies. The same applies to the rest of the region. But sometimes, when it comes to cryptocurrency mining and the rest of the infrastructure that can support the use of this technology, there are still some doubts.

“Regarding the infrastructure, if we look at the mining industry, electricity is in abundance and still quite cheap in some areas,” Kamberi said. “But mining can be a real environmental threat and the focus should be moved away from incentivising such an industry.”

“Regarding the use and payments infrastructure, the Internet coverage is still an issue in some areas. Anyhow, the ability to access the cryptocurrency payment networks using mobile devices and 3G connection makes it easier for users even in the most remote parts of the region.”

China’s Huawei Opens Tech Centre, Consolidating Presence in Serbia

Huawei’s Innovations and Development Centre was opened on Monday in the presence of Serbian Prime Minister Ana Brnabic and the Chinese ambassador to Belgrade, just a week after Serbia signed a controversial agreement in Washington which appeared to target Chinese involvement in the development of 5G in Serbia.

Brnabic said the centre will significantly help further digitalisation in Serbia and that despite the Washington agreement, the country was working on many other technologies with Huawei that are a precondition for the introduction of 5G.

“Many things are being prepared with Huawei, which will only be visible in the next few months or a year,” Brnabic said.

She insisted that cooperation with Huawei on the introduction of 5G network in Serbia does not contravene the agreement signed in Washington.

“Serbia is not interested in unreliable technologies either, on the contrary, it is in the interest of the tender for the introduction of the 5G network to be open and transparent, while respecting international standards, which includes the agreement from Washington,” she said.

Li Mengqun, president of Huawei Western Balkans, told media that he expects cooperation with the Serbian government to increase.

“We hope and believe that the Serbian government will continue to create an open and fair business environment for ICT [information and communications technology] infrastructure construction. Together, we can make Serbia a world leader in the digital era with ubiquitous connectivity, digital platforms, and pervasive intelligence,” Li said.

The agreement signed by President Aleksandar Vucic and separately by Kosovo’s Prime Minister Avdullah Hoti at the White House last week in the presence of Donald Trump, committed Serbia and Kosovo not to use equipment supplied by “untrusted vendors” in their telecommunications networks.

No firms were named, but the Trump administration has been campaigning internationally to roll back China and Huawei’s role in telecommunications in Europe.

The ninth point of the agreement said: “Both parties will prohibit the use of 5G equipment in their mobile communication networks, which is delivered by an unverified seller. Where such equipment is already present, both parties will commit to its removal and other efforts at mediation to do so in a timely manner.”

Due to the COVID-19 pandemic, the public auction for the 5G spectrum in Serbia has been postponed for the first quarter of 2021.

However, Huawei has had a presence in Serbia for a long time, increasing its participation in big projects in the last couple of years.

The company has a 150 million euro contract with state-owned Telekom Srbija for the procurement of equipment, services and works for landline network modernisation and has also been named as a partner in developing the 5G network with privately-owned Telenor.

Huawei and the Serbian interior ministry also have a partnership agreement for the introduction of Huawei’s ‘eLTE’ wireless broadband technologies and ‘Smart City’ public security systems including a large-scale surveillance network that is to be installed in Serbia’s capital.

The interior ministry has told Radio Free Europe that details of the agreement are secret, however.

The Ministry of Tourism, Trade and Telecommunications signed a memorandum of understanding with Huawei for the ‘Smart City’ project in 2019, and  a strategic partnership agreement for development of the broadband network in Serbia in 2017.

It has said that the White House agreement has no effect on such cooperation.

Combined with other Chinese investment projects under way or in the pipeline, some experts have suggested that Serbia has emerged as the most important country in the Balkans for China’s Belt and Road Initiative.

Online Art Keeps Bosnia’s Isolated Seniors Connected in Pandemic

With a full-time job and a family, Safija Vucenovic, now 67, from the central Bosnian city of Zenica, could rarely find time to commit to music and sewing – her two great passions – when she was younger.

It was only when she was pensioned and her children grew up that she started singing in a local female choir, performing solo at music events and designing her own dresses for them.

But her newfound pleasure was shaken this spring by the arrival of COVID-19, tying her to her home without social contacts or performances. 

To banish the feeling of uncertainty and anxiety that overwhelmed many of her peers, she began recording herself with a smartphone while singing her favourite “sevdalinke” songs and making clothes, sharing the videos with her friends via Facebook and Viber.

“It helped me, and the others, to keep our spirits up,” Vucenovic recalls.

The COVID-19 pandemic has hit Bosnia’s senior citizens hard. Between March 20 and May 15 authorities in the Federation of Bosnia and Herzegovina, the larger of the country’s two entities, severely limited freedom of movement of people older than 65 to prevent the spread of the coronavirus

Even though it is not mandatory to stay inside any more, many older people still spend most of their time at home, especially since the number of COVID-19 cases began rising in early July.

People aged 65 years and older make up about 14 per cent of Bosnia’s population, according to the 2013 census, and their share in the overall population is increasing. 

The UN estimates that this age group will represent more than 30 per cent of the population of Bosnia by 2060. Many seniors live on the edge of poverty and are socially excluded. Average pensions of around 200 euros a month often cannot cover even basic expenses

Several reports, including those published by Caritas BiH and the Institution of the Human Rights Ombudsman of BiH, have noted that the lack of activities in which elderly people can take part makes them isolated and prone to mental illnesses, particularly depression. 

Ever since the beginning of the pandemic, media have reported that the elderly are the most at-risk group from COVID-19, although the evidence shows that the disease can be deadly to anyone. 

At the same time, regular health care services, slow and inadequate even under normal conditions, have now become almost inaccessible to many seniors now because of the special COVID-19-related working regime. 

State hospitals and clinics throughout the country are in debt, often working without basic medical materials and equipment. As health care workers increasingly protest, demanding better salaries and working conditions, more patients complain too

In the last few years, many doctors and nurses have left the country for better jobs in the Western Europe, further weakening Bosnia’s already damaged health care system.  

For Safija and other members of the Zenica-based Nas most (Our Bridge) association, the only way to keep up with their peers, rather than depressing news, was to turn to technology.

From their own homes, they have been engaging in collective creative work and socializing – the same as they had been doing during the gatherings held in Our Bridge’s art centre before the pandemic – but this time over the Internet.

Virus puts centre’s work on hold

The Our Bridge local association has organised artistic and cultural activities for seniors and persons with disabilities in Zenica since the beginning of 2013. 

It has staged numerous arts and crafts classes, art exhibitions and music and theatre performances involving the elderly – mostly women – in order to foster their social inclusion. 

While other bigger cities in Bosnia have government-supported centres for healthy ageing to aid the socialization of the elderly, Our Bridge’s work is mainly funded by members’ own fees and is based on the volunteer work of senior activists. 

The number of its activities and its members has steadily grown in the last two years but, as the association closed in March due to the pandemic, all of its initiatives have been halted.

But, soon after the initial shock caused by the crisis, the association began organising Facebook-based creative challenges and live streams of art workshops, art classes on Viber and online art residencies for international artists. 

“We wanted to stay connected and motivate each other to create arts and crafts so that we can distract ourselves from our worries,” says Zdena Saric, president of Our Bridge. “It’s been really a blessing that we have the Internet and smartphones to do so.”

Saric, a locally renowned artist and art activist helping women, seniors and persons with disabilities to overcome mental health struggles through art, began giving online painting classes via Facebook live streams in April. 

Her first live-streamed video class on the so-called encaustic technique – using molten wax that is then ironed – has been viewed over 1,000 times. 

Many of Saric’s Facebook friends began contacting her about additional tips and tricks on how to use the iron as a painting tool, which is why she decided to continue to hold live streams once a week until the end of May. 

Some of her virtual “students” even sent her the photos of the paintings they made during the lockdown that have been inspired by her online classes. 

She also began regularly posting on Facebook her art works created in isolation at home, trying to encourage others who felt depressed and apathetic to lift their dark thoughts through the bright colours of paint and start painting themselves. 

Meliha Bico Druzic, 65, one of Our Bridge’s volunteers, was one of those who needed such a stimulus. 

She was having a hard time adjusting to the new reality of not being able to leave her home for weeks. 

As an Our Bridge activist, she had been busy for years with the association’s activities. She also loves to paint but couldn’t find any inspiration. Suddenly, after being stuck at home, she realised she had a lot of time on her hands and didn’t know what to do with it. 

“I wanted a [real] spring to come, which is why the first painting I made in isolation was a vase full of lilacs,” said Bico Druzic, who after some days of persuasion accepted Zdena’s virtual creative challenge. 

She began painting at home and posting her works on Facebook, and challenging her Facebook friends to follow her lead. 

Bico Druzic has since exhibited her paintings created during the lockdown at the “My Quarantine” (“Moj Karantin”) art show held at the Our Bridge centre in July. The exhibition included art works of other Our Bridge members as well. 

Shifting from offline to online activities


Last year’s offline creative activities for seniors in Our Bridge. Photo: Ajdin Kamber

The response from their online creative communities encouraged Bico Druzic and Saric to continue painting and sharing works on Facebook. As other Our Bridge members began doing the same, their Facebook news feeds have become full of photographed paintings and other handicrafts. 

To continue these efforts, but in a more varied and structured manner, they gathered Our Bridge’s members in an art-focused Viber group. 

The initiative, called “There is some secret connection” (“Ima neka tajna veza”), has been designed in collaboration with the Serbian association Art Aparat, whose co-founder and music teacher, Maja Curcic, started producing video singing lessons in Belgrade and sharing them with the members of the Viber group in June. 

Apart from singing, the women teach each other how to paint, design bags and do handicrafts via video messages. The Viber group also serves as a channel of everyday communication.

The project was originally designed to bring together seniors from Zenica and the Serbian capital Belgrade through music and painting classes. 

In both countries, the elderly suffer from an absence of systemic protection of their rights, not only related to health and social protection, but to their cultural needs as well, according to Curcic. 

Apart from cultural programmes in homes for the aged and the activities of local pensioners’ associations, seniors have limited options to participate in cultural initiatives. 

Similar to the centers for healthy aging, Serbia also has daily centres for seniors that provide some cultural activities, but these are limited in their number and capacities

That is why Art Aparat and Our Bridge established a partnership, though the initial idea had to be adjusted due to the pandemic and transformed into a remote creative exchange, focused only on Zenica.

“Projects like this one encourage seniors to use new technologies and learn how to adapt to the new times,” Curcic says. She believes it helps the elderly to overcome barriers such as physical distance or inability to move, and restore a sense of belonging to their community.

This is the first time Curcic, who has been using music as a tool of social integration for vulnerable groups of children and youngsters in Serbia for a decade, has worked with seniors. Judging by the feedback from the members of her Zenica online choir, she has succeeded. 

“I can’t wait to meet Maja in person and sing with her,” Vucenovic says. Bico Druzic agrees, adding that Maja’s choice of the song for the lessons – which is Imagine life in the rhythm of music to dance to (Zamisli život u ritmu muzike za ples  – a song of from the popular Yugoslav band Film – fits her taste perfectly: “I love music, especially the songs that are closer to my younger age, and that have a soul.” 

Bico Druzic is also participating in another Our Bridge international collaboration that was re-shaped from an art residency in Zenica into an online artistic platform when the pandemic broke out. 

The project called “Urban Herstories – The female face of Zenica” – aims to document social, political and urban changes in Bosnia since the 1950s through the eyes of Zenica’s elderly women, and Bico Druzic’s story, related to her elementary school, is part of it. 

Artists from Slovakia and Ukraine were about to visit Zenica in mid-March and work with Bico Druzic and five other women just when Bosnia – and Europe – began to close down. The stories will, however, still serve as a female audio guide to the city and as a basis for online-based art residencies of Slovakian and Ukrainian artists.

‘It’s nicer when you can see a person live’

Our Bridge members learning how to use Viber and social media on smartphones during training. Photo: Facebook/Nas most Zenica

Although new artistic ideas have arisen from the necessary adaptations of the “Urban Herstories” project to the online sphere, physical encounters between the women in Zenica and the Slovakian and Ukrainian artists – which could not take place – are an irreplaceable part of the experience, says Katarzyna Zielińska, manager of the Polish cultural institution Strefa Kultury Wroclaw, one of Our Bridge’s partner organisations on the project.

“I had a feeling that we have lost the human aspect due to the lack of the real, person-to-person contacts with the storytellers [women] and the lack of a first-hand experience of the place we were supposed to work in [Zenica],” Zielińska says. 

Curcic from Art Aparat shares that sentiment, warning that it can demotivate people who never before attended an online education class to follow the instructions of a teacher who they can see only on a screen. 

“It’s nicer when you can see a person live, encourage him or her or explain [in more detail] what you wanted to say. The pre-recorded rehearsals are not the same as the real contact,” Curcic adds. 

Working with people not used to communication platforms like Viber or social networks like Facebook is another major challenge. Adjusting to the new ways of socialization and collaboration has been difficult for most of the Our Bridge’s membership, whose average age is 60. 

The association ran several offline training sessions on how to use smartphones once the strict epidemiological measures had been lifted. But a few women still felt discouraged by the amount of information they needed to absorb, and haven’t continued to participate in smartphone-based activities.

Despite the shortcomings of such initiatives, the online-based creative programmes might remain the safest – and possibly the only – way to work with the elderly during the pandemic. 

“Organisations like Our Bridge, which facilitate online creative connections, are of great importance for the elderly,” says Zenica-raised psychologist and psycho-therapist Dzelila Mulic Corbo. “In that way, they [elderly] stay in touch with the outside world, have contacts with others, and make their days meaningful.”

Recalling that adjusting to the “new normality” imposed by the pandemic has been hard for practically everyone, Mulic Corbo says that for the elderly, whose flexibility in new circumstances is naturally lower, the adaptation process is much harder. 

Our Bridge will keep developing online-based activities as long as the risk of COVID-19 infection continues, according to Saric. In the meantime, it is looking for other innovative ways to help motivate seniors stay connected through their mobile phones and so mentally overcome the challenges of the pandemic. 

“Nothing would make us more happy than to be able to freely gather in our space. But, until then, our [mobile] phones will have to play their role,” Saric concluded. 

This publication was produced with the financial support of the European Union. Its contents are the sole responsibility of BIRN and do not necessarily reflect the views of the European Union.

Facebook Shuts Russian Propaganda Network ‘Based in Romania’

Facebook’s security department has shut down several accounts belonging to a publication that presents itself as an independent global news organisation primarily based in Romania, “for violating our policy against foreign interference”.

The accounts were operated by people associated with the Russian government who used fake accounts and spread anti-Western propaganda.

Their use of environmental concerns and pacifist arguments to discredit Western democratic institutions has been described as reminiscent of the tactics used by the Soviet Union during the Cold War, which funded front organisations in Western countries to influence public opinion against democratic governments.

“Although the people behind this activity attempted to conceal their identity and coordination, our investigation found links to individuals associated with past activity by the Russian Internet Research Agency (IRA),” the social network said in its August security report.

The network, which gravitated around the news website Peacedata.net, targeted audiences from “on the left of the political spectrum”. 

It posted global news and comment on current events “relevant to left-leaning communities”, including social and racial justice issues in the US and UK, NATO and EU politics, alleging Western war crimes, corruption and environmental issues.

One of the articles shared by Peacedata charged the British government with creating “a myth of a migrant crisis to distract from its failures”. 

Another article published on Facebook by the same network accused France of following neo-colonial practices in its former African colonies. The third example given by Facebook officials of content distributed in the disabled accounts had the title: “Boogaloo Movement: USA Far Right is Growing Thanks to Donald Trump”.

Another item published by Peacedata.net called the Belarus opposition leader Svetlana Tikhanovskaya “a Western regime change puppet”.

The network consisted of 13 accounts and two Facebook pages with a following of 14,000. According to the social network, it was in the “early stage” of building a wider audience. 

It produced content in English and Arabic and “focused primarily on the US, UK, Algeria and Egypt, in addition to other English-speaking countries and countries in the Middle East and North Africa.”

They also “recruited unwitting freelance journalists to write on particular topics”.

Peacedata.net website is still on air and has rejected Facebook’s accusation that it is a tool of the Kremlin in a lengthy statement that calls The New York Times and The Washington Post “brainwashing machines”. It also called Facebook’s CEO and founder Mark Zuckerberg an “adversary of freedom and democracy” who “proudly walks alongside such monstrous figures as Donald Trump”.

New App Aims to Connect Albanians around the World

In the 30 years that he lived in Switzerland, Valon Asani says he never had an Albanian friend.

“There weren’t many Albanians in the town I grew up in,” said Asani, who traces his roots to Kosovo. The Albanian diaspora is big, he said, but “is very small compared to the total number of people in the countries these Albanians live in.”

So a year ago, Asani co-founded dua.com, a mobile phone app created to connect members of the sprawling ethnic Albanian diaspora around the world. And roughly 200,000 Albanians have since signed up.

Currently, only the dating arm of dua.com – due.love – is live. But 31-year-old Asani and his team plan to launch dua.help and dua.biz in early 2021.

“Dating represents only a small percentage of our goals,” he said. The ultimate goal is to create a connected global community of Albanians, uniting a diaspora scattered across the globe over the past several decades.

Via dua.help, “Albanians who travel abroad as tourists, students, or even seeking employment opportunities, can connect with Albanians who have been living there for longer and seek assistance in filing taxes, applying for a residence permit, finding a place to live and being able to adapt faster.”

Dua.biz, meanwhile, “will allow Albanian businesses in the world to connect with proper businesses run by Albanians in the Balkans and invest, which will bring revenue, create new jobs and hopefully a product-driven economy” in Kosovo and Albania as well as North Macedonia, Montenegro and Serbia where Albanians also live.

‘A company of Albanians’


Valon Asani, co-founder and CEO of dua.com. Photo: Courtesy of dua.com

Dua.com – dua means love/want in Albanian – is headquartered in Zurich but has offices also in Pristina, where employees are encouraged to dress casual, take naps when tired and share in cake on special occasions.

The company has plans to open offices in the Albanian capital, Tirana, and elsewhere in the Balkans where Albanians live.

“Though we’re Kosovo Albanians, we don’t want to be known as a Kosovar company but as a company of Albanians,” said Asani.

He said there was a false perception of Albanians abroad as sticking to their own, when in fact the only Albanians that many Albanian children growing up in the diaspora spend time with are their cousins or friends they make on trips back to the countries their parents emigrated from.

Taulant Abazi, the chief sales officer at dua.com had a similar experience growing up in Germany and then moving to the US for his studies.

“In my five years in Detroit, where I moved for my studies, it was not possible to meet Albanians,” said Taulant Abazi, chief sales officer at dua.com.

Adapting in the US but also in Germany, where he grew up, would have been easier had he had “the technological means to meet people of the same origin,” Abazi told BIRN.

Within months of launching, 200,000 users from more than 100 countries had created accounts on dua.com, “and 150,000 matches have been made,” Asani said.

“It’s free to sign up and 100 swipes are available over 12 hours in the free version of the app. If users want to have more swipes and to be able to change their location several times, they will need to sign up for premium.”

‘We will do it’

In the two decades since it broke away from Serbia in war and 12 years since it declared independence, the information and communication technology industry in Kosovo has taken big steps forward, but receives little state support.

According to the Central Bank of Kosovo, the country exported 31 million euros-worth of information and communication technology services between January and May 2020, slightly up on the same period of last year.

Abazi said that Dua Solutions, which he manages, is providing its technology to other industries too, having already signed contracts with firms in Croatia and Romania and entering talks with a company in Turkey.

“The technology developed by dua.com programmers can be used for every group that wants to connect worldwide,” he told BIRN, citing the example of a group of online gamers who contacted Dua Solutions to discuss the possibility of an app that would connect online game fanatics around the world.

“Kosovo is an import-dependent country,” said Asani.

“With the dua.com team we are trying to use what we are good at – developing and maintaining a technology that can be used to connect communities with different interests and backgrounds – to change the narrative and bring revenue via exports”.

Asani said Albanians in the Balkans had to get away from the oft-heard expression, hajt se bohet, meaning ‘it will be done’. “If we continue like that, it never will [be done],” he said. “So, we said, ‘po e bojm na’ – ‘we will do it’.”

Croatia’s Burgeoning Fintech Scene Blazes Trail For Western Balkans

When it comes to the digitalization of the public sector in the Western Balkans, not that much happened until COVID-19 came along.

But as the pandemic has continued, certain public services have had to become digital by a force of nature, while the pace of others that started on this road in the last few years has accelerated. The same goes for businesses and industries – those that started this process earlier are now ahead of the curve. One industry likely to emerge strengthened by the challenges that the pandemic has brought is financial technologies, fintech as it is known – as more institutions and businesses opt for “digital-only” services.

With an ICT market growing exponentially each year, Croatia is widely seen as the next fintech destination in Southeast Europe.

Some estimates say the country has close to 60,000 active ICT professionals already. It also has many fintech companies with a presence in global markets as far as Southeast Asia.

“Croatia has seen a tremendous improvement of its fintech scene in the past few years, mostly due to people developing their digital skills independently,” Vlaho Hrdalo, chair of the Croatian Association for blockchain and cryptocurrencies, UBIK, told BIRN.

“A recent Eurostat survey showed Croatian young people to be the leading Europeans in the category of digital skills,” he added.

“These young people realized what skills they needed and then acquired them on their own, as no institutional support was available; and it still isn’t.” Hrdalo continued, noting that while global investors are beginning to turn their attention towards Croatia, the local fintech scene still needs further investment.

Success stories, and hurdles up ahead


Illustration. Photo: Unsplash/Alexandre Debieve

Croatia’s biggest success story when it comes to fintech and the digital payments sector, arguably, is Microblink, a software company that develops computer vision technology.

When it started in 2013 as a local company, it relied only on the financial resources of its founders. Now it has a global presence in the US, Europe and Southeast Asia, developing AI-powered scanning and data extraction products that more than 100 million end-users use.

Microblink’s products have opened up business opportunities for the company, which has been recognised by the fintech industry. It was listed among Europe’s fastest growing companies for 2020.

The company isn’t planning on stopping now, either. It plans to launch new innovative products that revolutionize the fintech industry.

“Two weeks ago, we launched a first-of-its-kind identity document scanner made to be used directly in a web browser. And we firmly believe in-browser ID scanning holds the potential to reshape the way we onboard financial services for the better,” the company told BIRN in a statement.

Another company to watch is Elektronički računi, a company that primarily provides digital business services. It was founded in 2013, when digital invoicing was beginning to become an important segment of business modernization.

“Since 2014, we have introduced the e-Invoice to tens of thousands of companies,” Josip Kovacec, a member of the board of the company, told BIRN.

“It gave us a foothold in the market in EU member states at the time when the mandatory electronic issue of invoices in public procurement was introduced,” he added.

“The idea was to make the e-Invoice available to everyone, with special emphasis on the SME sector, which usually does not have the financial resources to digitize operations,” Kovacec continued.

He said the company had now positioned itself as the largest private information intermediary on the market, sending about 200,000 e-Invoices a month to the Croatian government service that receives all electronic invoices addressed to public entities.

While there are other successful fintech startups and scale-ups in Croatia, what is lacking, however, is a sense of cohesion that would make the Croatian fintech scene a more powerful trend, experts say.

“There have been meetups and conferences, but the situation around COVID-19 has made such events impossible,” Ivan Brezak Brkan, the founding editor of Netokracija.com, told BIRN.

“For experience and knowledge to compound for the whole community, there has to come a point where they all need to work together to create a ‘fintech scene,’” he added. “A rising tide lifts all fintech – and an active community would help create interest among developers, new companies, and so on.”

Regulation remains a grey area


Illustration: Unsplash/Clifford photography

Besides hosting companies that are developing high-quality fintech products, Croatian towns are also implementing some of those technologies locally.

At the end of June, the town of Sveta Nedelja became one of the first in the whole of the EU to introduce a payment service that includes cryptocurrencies.

Built by another Croatia-based company, the cryptocurrency brokerage Electrocoin, the service enables shops to accept payments in cryptocurrencies for free, converting them into the national currency, the kuna.

However, as financial technologies enter more and more segments of Croatian society, regulations about the way fintech companies conduct their business remain a grey area.

“Not much has happened in this area, as there still are no laws governing fintech, blockchain, or artificial intelligence,” UBIK’s Hrdalo explained.

“UBIK held numerous meetings with Croatian regulators to bridge the gap between galloping industries and dormant laws. This was successful, as the approach of the regulators did change from initial scepticism to acceptance,” he added.

“But without exact rules in place, digital companies in Croatia have to discover where they touch the regulatory perimeter on their own, which isn’t always the best way forward,” he continued.

Experts say general business-related laws affect these companies the most. “For example, high taxes on employment make these companies less competitive than rivals in other markets, and a business-unfriendly administrative system makes it literally uneasy to do business,” Netokracija’s Brkan said.

“While the recently re-elected Prime Minister, Andrija Plenkovic … has said he will make the country more business-friendly, most entrepreneurs remain skeptical,” he noted.

Bureaucratic hurdles and the presence of numerous regulatory bodies pose a challenge for all companies in Croatia.

“Take consumer protection – almost every branch or type of service has its own regulatory agency, and in parts where two branches potentially overlap, there are discrepancies in their procedures,” Kovacec pointed out.

“During the pandemic, most business with the state was digitized, which gave some hope that Croatia could aspire to reach Estonia’s level of digitalization at least. But, with the fall in the number of infections and the reopening of the economy, suddenly everything needs paper again.”

Beacon for the rest of the Balkans


Illustration. Photo: Unsplash/Christian Wiediger

As “digital-only” services become the new normal, Croatia’s progress ha the potential to set a trend for the rest of the Western Balkans.

With ICT industries in most Western Balkans countries also among their most prosperous, the potential to be explored is vast.

“We have top IT experts recognised everywhere in the world. But we have not yet realised that this sector can be one of the most important industries in Croatia,” Kovacec claimed.

Recently, North Macedonia took a step towards developing its own digital economy, signing an agreement with financial giant Mastercard. The deal on implementing digital identities would allow its citizens to open bank accounts without being physically present at banks, for example.

This country also has companies that are becoming serious players in the fintech industry, and could potentially follow the Croatian path. “We have one startup that works with storing the digital data and tokens of wealthy people from the Arab world, which the whole insurance industry is talking about,” Skopje-based business consultant Igor Izotov told BIRN.

“Maybe tomorrow we can say the digital tokens and bitcoins of a reality or Hollywood star were stored on a Macedonian software solution,” he mused.

However, for these and similar companies from the region to fully realise their potential, more marketing skills are needed, experts warn.

“As with the rest of the Eastern European startup scene, business skills and scaling are proving most valuable. One low-valued skill in the post COVID-19 era is content creation, inbound marketing and thought leadership,” Brkan explained.

“Self-taught content marketers aren’t given the budgets or the freedom to experiment, so B2B sales for fintech are definitely one of the biggest hurdles – and the strategic use of content for B2B is one of the skills that is lacking,” he concluded.

SEE Digital Rights Network Established

Nineteen organisations from Southeast Europe have joined forces in a newly-established network that aims to advance the protection of digital rights and address the growing challenges posed by the widespread use of advanced technologies in society.

Initiated by Balkan Investigative Reporting Network, BIRN, and SHARE Foundation, the SEE Digital Rights Network is the first network of its kind focused on the digital environment and challenges to digital rights in Southeast Europe.

The network brings together 19 member organisations – from Albania, Bosnia and Herzegovina, Croatia, Greece, Kosovo, Montenegro, North Macedonia and Serbia – dedicated to the protection and promotion of human rights, both online and offline.

Each is committed to advancing their work on issues of digital rights abuses, lack of transparency, expanded use of invasive tech solutions and breaches of privacy.

Since the onset of the COVID-19 pandemic, Central and Southeast Europe has seen a dramatic rise in the rate of digital rights violations, in countries where democratic values are already imperiled.

“This endeavour comes at a moment when we are seeing greater interference by state and commercial actors that contribute to the already shrinking space for debate while the exercise of basic human rights is continuously being limited,” said BIRN regional director Marija Ristic.

“The Internet has strong potential to serve the needs of the people and internet access has proved to be indispensable in times of crisis such as the COVID-19 pandemic. Our societies are becoming more digital, which presents a powerful incentive to increase the capacity of organisations dealing with digital developments and regulations in our region.”

Illustration: BIRN

During a first joint meeting, the members of the network agreed that the challenges posed by the fast-evolving tech solutions used by states have led to infringements of basic rights and freedoms, while false and unverified information is flourishing online and shaping the lives of people around the region.

The online sphere has already become a hostile environment for outspoken individuals and especially marginalised groups such as minorities, LGBTIQ+ community, refugees and women.

“Digital technology is profoundly changing our societies as it becomes an important part of all spheres of our lives, so we see the diversity of organisations that joined this network as one of its biggest strengths,” said Danilo Krivokapic, director of the SHARE Foundation.

“We can learn so much from each other’s experience, as we have similar problems with governments using technology to exert control over society, especially in times of crisis such as the COVID-19 pandemic,” he said. “It is also important that we act together when we are trying to restore the balance between our citizens and big companies (Facebook, Google etc) that hold enormous amounts of our personal data and through this exert significant power over us.”

The network’s aim is to build on the skills, knowledge and experience of its members to achieve common goals such as strengthening democracy in the region and protecting individuals in the digital environment.

While cherishing the values of safety, equality and freedom, the work of the SEE Digital Rights Network will be directed at achieving the following goals: to protect digital rights and internet freedoms, enable people to access accurate information, make the internet a safer place, detect and report hate speech and verbal violence online, especially against women and other vulnerable groups, identify online recruitment, which can lead to exploitation, take control of  personal data, work to prevent the implementation of intrusive surveillance systems, hold governments accountable for the use and abuse of technology and improve digital literacy in order to prevent violence and exploitation.

The network will aim to increase the level of understanding of complex and worrying trends and practices, trying to bring them closer to the general public in a language it can understand. By creating a common space for discussion and exchange, organisations and the media will be able to increase the impact of their individual efforts directed towards legislative, political and social changes.

For more information about the network please contact: sofija.todorovic@birn.eu or/and nevena@sharedefense.org.

Here you can find the full text of the SEE Digital Right Network Declaration. The Declaration is also available in BCS, Macedonian and Albanian.

The organisations that have joined the network are as follows:

  1. A 11 – Initiative for Economic and Social Rights – Serbia
  2. Balkan Investigative Regional Reporting Network (BIRN) – Bosnia and Herzegovina
  3. Centre for Civic Education – Montenegro
  4. Center for Internet, Development and Good Governance (IMPETUS) – North Macedonia
  5. Civic Alliance (CA) – Montenegro
  6. Civil Rights Defenders (CRD)
  7. Da se zna – Serbia
  8. Gong – Croatia
  9. Homo Digitalis– Greece
  10. Open Data Kosovo (ODK) – Kosovo
  11. Media Development Centre (MDC) – North Macedonia
  12. Metamorphosis Foundation – North Macedonia
  13. Montenegro Media Institute (MMI) – Montenegro
  14. NGO Atina – Serbia
  15. Partners Serbia – Serbia
  16. Sarajevo Open Centre – Bosnia and Herzegovina
  17. Share Foundation – Serbia
  18. Vasa prava BiH – Bosnia and Herzegovina
  19. Zašto ne? – Bosnia and Herzegovina

New Cyber Attacks on North Macedonia Spur Calls for Better Defences

Fresh cyber attacks in North Macedonia, this time targeting the health and education ministries, are spurring calls for more sophisticated cyber protection.

Last week’s attacks took down the websites of both ministries and were claimed by the hacker group ‘Anonopsmkd’, which previously took responsibility for a July 15 attack on the country’s most popular news aggregator TIME.mk.

The denial of service attack on TIME.mk, which involved more than 35 million addresses that generated thousands of clicks per seconds, coincided with a closely-fought parliamentary election in North Macedonia when the State Electoral Commission was also targeted.

In an interview last week, Anonopsmkd denied hitting the electoral commission, but it has warned that law enforcement structures in North Macedonia are its next target, spurring calls for greater protection of state bodies in the newest member of NATO.

“There should be a single protection system that would cover all government electronic services including agencies, ministries, local governments, and any legal entity or state body,” said Skopje-based cybersecurity consultant Mane Piperevski.

“This can be achieved by having a state-level Security Operation Centre with mixed ownership (51:49 in favour of the state),” Piperevski told BIRN. “The joint protection system would be under the leadership of the company that would be in charge of this Security Operation Centre.”

Hackers obstruct election result announcement

Piperevski said such a model had been implemented in a number of European Union countries.

“There is a quality staff within the government bodies that is ready to respond to such challenges,” he said. “The only problem, however, is with politics and priorities of the work in the institutions.”

Privacy and data protection expert Ljubica Pendaroska said the protection system should be multi-layered, “in order to make to make it as hard as possible for the hackers, and thus increase the protection of information and especially the personal data of citizens.”

“It is necessary for the institutions to have a developed and functional team and a procedure for rapid intervention and response in the case of an attack,” Pendaroska told BIRN.

An investigation conducted by the Ministry of Interior concluded that the electoral commission had been the target of a denial of service or DDoS attack which blocked publication of the preliminary results. The Commission website was out of action for several days.

“The investigation of this case continues in order to determine the IP addresses from where the attack was carried out, and for additional information to be collected to determine the perpetrator of this attack,” the ministry said.

National cybersecurity body has met only once

A spate of cyber attacks on state bodies in North Macedonia over the past few months has raised fears over the safety of its IT system, a concern for NATO too since the country joined the Western military alliance in March this year.

As BIRN reported in May, several cyberattacks in a short period of time exposed gaps in how North Macedonia’s authorities are dealing with cybersecurity issues.

In one security breach two months ago, a Greek hacker group calling itself ‘Powerful Greek Army’ leaked dozens of email addresses and passwords from staffers in North Macedonia’s ministries of finance and economy. Authorities are yet to determine how exactly the attack happened.

Last year, North Macedonia formed a National Council for Cyber Security, bringing together the ministers of interior, defence and information society. But it has so far met only once.

NATO member countries bear primary responsibility for their national cyber defences, but the alliance does provide expert support and has rapid reaction teams it can deploy in emergencies.

“NATO cyber experts can offer support and share information with Allies in real-time, including through our Malware Information Sharing Platform,” a NATO official told BIRN in an emailed response. “NATO has cyber rapid reaction teams on standby to assist Allies 24 hours a day, and our Cyberspace Operations Centre is operational.”

“NATO also invests in training, education and exercises which improve the skills of national cyber experts. Any attempts to interfere with democratic elections, including through hacking, are unacceptable, so we must remain vigilant.”

North Macedonia hackers target British pop stars
A hacker group from North Macedonia has claimed to have taken down the websites of British pop stars Dua Lipa and Rita Ora.

The attacks happened amid a row that erupted this month when Lipa, whose parents were born in majority-Albanian Kosovo, posted on social media a map of ‘Greater Albania’.

Ora, who was born in Kosovo but moved to Britain as a child, voiced her support for Lipa and called for Kosovo – which declared independence from Serbia in 2008 – to appear on Apple Maps.

AnonOpsMKD claimed responsibility for the attacks.

North Macedonia Probes Election Day Cyber Attacks

Authorities in North Macedonia have announced an investigation into election day’s cyber attack while experts are still puzzled about how the attack occurred on July 15, targeting the website of the state election commission, SEC, and the news aggregator website.

“It is not clear whether the [SEC] website was tested to withstand a large amount of connections for a short period of time, and whether it had the necessary DDoS protection,” cyber-security engineer Milan Popov told BIRN on Friday.

The Interior Ministry confirmed that it is looking into the matter. “The SEC reported the case and, immediately after the report, the Sector for Computer Crime and Digital Forensics took measures and activities to clear up the case,” ministry spokesman Toni Angelovski told BIRN.

Polling day on July 15 saw two of the highest profile cyber attacks the country has ever seen. In a single night, both the election commission’s website and the most popular news aggregator, TIME.mk, were brought down for several hours.

While TIME.mk quickly recovered, the SEC website is still having difficulties functioning. According to the SEC head, Oliver Derkovski, the attack probably came from abroad.

“We informed the Interior Ministry about this cybercrime. They were here today and I hope they will resolve it soon. It was an attack from abroad,” Derkovski said.

The IT company that runs the SEC election results page section, Duna Computers, said its own application functions flawlessly and the main issue came from the SEC website experiencing a sophisticated cyber attack.

The second cyber attack of the night, the denial of service, DDoS, attack that hit TIME.mk, involved more than 35 million addresses that generated thousands of clicks per second.

“There were brief interruptions but mostly the site withstood the attack. Unfortunately, we did not have the best protection, and this was our mistake, which we have corrected, so that it will not happen again,” the website’s founder, Igor Trajkovski, wrote on Twitter.

“I can say for sure that, for the second part of the attack, someone is connected to one of the sites that we index, because that is the only way through which they can find out our IP address,” Trajkovski added.

Unlike the SEC cyber attack, responsibility for this one was claimed by a hacker group that uses a logo similar to that of the famous hacktivist group Anonymous, and calls itself “Anonopsmkd”.

The group left a message in which it voiced displeasure with the election process in the country, and said it had targeted the TIME.mk website mostly because of its popularity. Regarding the group itself, information is scarce. However, in their message, they warned ominously that they are ready to strike again, and that they “neither forgive nor forget”.

BIRD Community

Are you a professional journalist or a media worker looking for an easily searchable and comprehensive database and interested in safely (re)connecting with more than thousands of colleagues from Southeastern and Central Europe?

We created BIRD Community, a place where you can have it all!

Join Now